Join Manulife as a Senior Analyst in Business Intelligence, where you will convert data into business insights that lead to better decision-making. This hybrid role emphasizes analytics excellence and effective communication.
In this dynamic position, you’ll work with complex data sets to design dashboards that inform strategic and operational decisions. Collaborating with various teams, you will analyze customer journeys and present findings that drive improvements across multiple segments of the company.
Key Responsibilities:
• Develop clear objectives and KPIs from business needs
• Proactively uncover trends within large datasets
• Collaborate with teams to generate 360-degree insights
• Analyze experiences across customer interactions
• Conduct performance analyses based on customer feedback
Requirements:
• 3+ years in relevant analytical roles
• Proficiency in SQL and visualization software
• Strong analytical and problem-solving capabilities
• ...