Become a key player in the AdminAdvantage team at Manulife as a Benefits Administrator, enhancing benefits administration for a hybrid role in Waterloo, Ontario.
The successful candidate will manage daily operations and client requests related to member eligibility. A strong focus on customer experience, coupled with a proactive approach to problem-solving and collaboration with various teams, will ensure top-tier service for clients and their members.
Key Responsibilities:
• Oversee plan administration for large clients effectively
• Handle daily processing of eligibility requests
• Collaborate with internal teams to resolve client inquiries
• Keep detailed records in the Project Management tool
• Assist in triaging tasks among team members
Requirements:
• Minimum 3 years of experience in a customer service role
• Strong expertise in MS applications and communication tools
• Excellent verbal and written communication skills
• Adaptability to changin...