**About the Team**:
The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible.
The team brings a people-first mindset paired with strategy and operations to achieve their goals.
They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution.
Our team manages the workforce capacity planning and scheduling for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible at scale.
**About the Role**:
As the Manager, Workforce Strategy for Trust & Safety, you will be the single point of accountability for all workforce planning and real-time execution related to our TnS support experience.
You will lead a cross-functional, hybrid team responsible for in-house and BPO op...