Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Your role

We are seeking a highly motivated, client-focused individual to join the Global Relay Technical Support team.

As part of the Technical Support Team, the Manager, Technical Support will lead Global Relay customer‑facing teams in a 24/7 environment. You will be responsible for the team’s day‑to‑day operations, leading a team of 6‑12 experienced subject‑matter experts. The Manager will build strong relationships with peers to execute departmental strategies.

In this role, you will have the opportunity to hire, coach and lead a g...