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Manager, Support Engineer (Onward/ Managed Services)

Hospitality Full Benefits Career Growth
Company

NeuraFlash

Location

Remote, Colombia

Posted

June 02, 2026

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About This Opportunity

Role Title

Manager, Support Engineer (Managed Services)

Responsibilities

  • Oversee all support cases for technical and troubleshooting accuracy
  • Take ownership of support tickets and troubleshoot when needed
  • Manage escalated support cases and work with cross-functional teams to identify and resolve complex issues
  • Provide timely and accurate status updates on cases, projects, and tasks as needed
  • Clearly communicate any issues or concerns and raise them to relevant stakeholders
  • Anticipate and proactively address potential issues before they become problems for clients
  • Manage customers’ expectations and experience in a way that results in high customer satisfaction
  • Develop and maintain technical documentation for internal and external use
  • Seek out opportunities to improve the customer experience and increase customer satisfaction
  • Participate in severity one and on...