Manager, Service Delivery

Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience. As a Service Delivery Manager working on-site in Mexico City, you'll be a part of bringing humanity to business.

What You'll be Doing

In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring a quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledging a job well done. You'll report to the Senior Manager, Service Delivery. We're looking for a leader to act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You'll

• Improve key success metrics ass...