At SMS Equipment the Manager, Service Business & Process plays a crucial role in supporting operational efficiency, consistent service delivery, and profitability across multiple branch service departments in Canada. This position provides influence, coaching, and process expertise while partnering with front-line teams across multiple regions to support standardized, high-quality service delivery.

Location: Acheson, AB
Work Arrangement: Hybrid – providing the flexibility to work remotely for a portion of the week.
Schedule: Monday to Friday.
Travel: Approximately 15-20% travel (annually) across Canada, based on business need and Company goals.

What You’ll Do

Service Business Process Leadership