You will lead a team of Digital Marketing Specialists (paid media) and Account Managers (client services), ensuring excellence in performance, delivery, and client experience. This seasoned manager will oversee the execution, operations, and performance of a large portfolio of franchisee accounts, while developing people and processes.
The role is Hybrid/Remote. The incumbent should be able to work from the Vaughan office as needed—for example, up to twice a month for operations meetings.
Key Responsibilities
Lead, coach, and develop a team of Digital Marketing Specialists (Meta + Google) and Account Managers.
Conduct weekly 1:1s, performance reviews, QA checks, and skill development plans.
Provide day‑to‑day support on escalations, decision‑making, prioritization, and workload distribution.