Shape customer experiences as a Manager of Technical Accounts. Lead a team dedicated to providing top-tier support and strategic guidance for complex, high-value user accounts.
You will empower your Technical Account Managers through coaching and process refinement, ensuring they excel in customer engagement and satisfaction. This role involves working closely with various teams to deliver a predictive and scalable support model, tailored to specific customer outcomes. Your role is key to cultivating a team culture of excellence.
Key Responsibilities:
• Develop a team focused on complex customer support
• Manage and track TAM performance metrics against OKRs
• Design and implement high-impact customer engagement processes
• Act as senior escalation contact for cross-functional issues
• Review and enhance account health and performance
Requirements:
• Minimum of 5 years in technical customer support roles
• Experience as a Technical Account Manager is essen...