Lead AfterShip's Technical Account Management team in a Managerial role, focusing on enhancing customer experiences in a remote work environment. Make an impact on the eCommerce landscape.
As the Professional Services Manager at AfterShip, your mission is to ensure that our enterprise customers harness the full potential of our solutions. You will manage, mentor, and guide a team of Technical Account Managers while driving rapid customer onboarding and success. Your role will also involve gathering customer insights to inform product development, thereby enhancing renewals and fostering lasting client relationships.
Key Responsibilities: • Oversee and coach a team of Technical Account Managers • Review customer interactions to ensure quality service • Manage training and ramp-up for new hires • Track performance metrics for customer success • Provide customer feedback to the product development team