Elevate your career as the Manager of Planning Operations with Enercare in Birchmount (Markham). Lead a dedicated team while enhancing operational efficiency and exceptional customer service.
This full-time managerial role focuses on guiding unionized employees and optimizing performance at Enercare. You'll need excellent leadership skills, strong communication abilities, and a deep understanding of operational processes to drive team engagement and maintain high service standards. By utilizing KPI development and budget management, you will ensure that the team meets its goals and effectively addresses customer needs.
Key Responsibilities:
• Support and coach direct reports for performance improvements
• Develop KPIs reflecting productivity and performance
• Implement process enhancements to boost customer satisfaction
• Conduct root cause analysis for productivity issues
• Manage forecasting for capacity and shift allocations
Requirements:
• 2-3 years of op...