Lead the Dynamics 365 support team, focusing on F&O and CRM development. Drive governance and improve service delivery while managing a high-performing team.
In this influential role, you will promote the operational excellence of Dynamics 365 Finance and CRM. Lead a skilled team while establishing performance indicators and ensuring service quality. Collaborate with various stakeholders to drive platform strategy and capability planning.
Key Responsibilities:
• Manage the technical operations of Dynamics 365
• Establish functional quality standards and accountability
• Drive prioritization and change governance processes
• Collaborate with business and architecture teams
• Provide comprehensive reporting on platform performance
Requirements:
• 5+ years in Business Analysis for Dynamics 365
• Experience with F&O management and support
• Strong leadership and governance experience
• Excellent facilitation and negotiation abilities
• Exposure to Pow...