Elevate customer experiences as the Manager of Customer Support at Jobber. Join a hybrid team dedicated to helping small businesses succeed while working from Edmonton, Toronto, or remotely.
As the Manager of Product Support, your role is vital in steering a high-performing support team. You'll focus on performance management and the development of coaching strategies that directly impact customer interactions. By emphasizing a culture centered around feedback and empathy, you will ensure your team thrives while responding to over 30,000 monthly engagements.
Key Responsibilities:
• Oversee a support team of 10-12 individuals and drive results
• Coach based on data-driven insights and recurring patterns
• Navigate escalated customer concerns with effective solutions
• Design and refine performance frameworks in a growing environment
• Collaborate with various departments for cohesive customer support
Requirements:
• High-volume customer support management expe...