Lead customer engagement as the Manager of Customer Engagement Strategies. Oversee workload management, capacity planning, and performance oversight to drive service excellence across all channels.
In this managerial capacity, you will ensure resources are effectively managed to meet customer needs. You will track service performance metrics, facilitate revenue generation, and focus on acquiring new customers. Your role is essential in optimizing the customer journey and operational efficiency.
Key Responsibilities:
• Manage departmental resources to enhance service delivery
• Develop and implement workload forecasting techniques
• Monitor and report on service level outcomes
• Control strategies for revenue collection
• Champion initiatives for customer acquisition
Requirements:
• Background in customer service management
• Exceptional leadership and communication skills
• Strong forecasting and planning abilities
• Proven success in performance ana...