Overview

This is a hybrid role in Toronto. The Manager, Mortgage Renewal Lifecycle is accountable for supporting the design, delivery, and ongoing optimization of the Mortgage Renewal Lifecycle journey, a priority initiative aimed at transforming renewal from a rate‑driven transaction into a relationship‑led lifecycle moment. The role plays a critical part in executing the end‑to‑end journey, working closely with cross‑functional partners and the Mortgage Product teams to translate strategy into actionable plans, deliver high‑quality initiatives, and drive measurable outcomes.

Responsibilities

• Support development and evolution of the Mortgage Renewal Lifecycle strategy and roadmap across pre‑renewal, renewal, and post‑renewal phases.
• Identify opportunities to improve retention, margin, product penetration, and customer experience.
• Translate strategic direction into clear execution plans, requirements, and deliverables, and sup...