Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s).
Lead the IT Service Operations Team responsible of the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture.
Coordinate the team’s daily activities, managing performance, providing day-to-day support, and ensuring the career development and progression of the individuals under their supervision
Develop, improve, and consolidate operational rep...