Manager, IT Service Delivery

Job Description

Service Delivery Manager – IT Operations
Location: Hong Kong

Role Overview
The Service Delivery Manager (SDM) is responsible for end-to-end IT service operations of public-facing, web-based IT applications serving citizens, customers, or regulated entities in Hong Kong.
This role ensures high availability, security, compliance, and service quality, operating within government and/or financial-sector standards, and fully aligned with ITIL best practices.
The SDM acts as the primary interface between business stakeholders, government or regulatory bodies, vendors, and internal IT teams, ensuring services are delivered reliably, securely, and efficiently.

Key Responsibilities Service Operations & Delivery

Own day-to-day IT operations for public web-based applications, ensuring compliance with defined Service Level Agreements (...