**Position Overview**:
**Responsibilities**:
- **End-User Support**:
- Provide advanced technical support to end-users, resolving complex hardware and software issues.
- Respond to escalated help desk tickets and provide timely resolutions.
- Collaborate with Level 1 and level 2 support to ensure efficient problem resolution.
- **EUC Management**:
- Manage and maintain end-user computing environments, including desktops, laptops, and mobile devices.
- Implement and enforce IT policies related to end-user devices and security.
- Conduct regular health checks, updates, and performance optimizations for end-user systems.
- **Networking**:
- Assist in the configuration and management of network devices, including routers, switches, and wireless access points.
- Collaborate with network specialists to address network-related challenges impacting end-users.
- **User Training and Documentation**:
- Define and track performance KPIs (M...