Position Summary

The Manager, Global Support Operations is a strategic leadership role responsible for driving operational excellence, scalability, and data‑driven decision‑making, including the application of AI and automation to transform how Global Support operates and scales. This role leads a team of Business & Data Analysts and Project Managers, ensuring the successful delivery of high‑impact initiatives that improve processes, enhance efficiency, and elevate the overall support experience.

You will act as a critical connector between strategy and execution, translating business priorities into structured programs, actionable insights and measurable outcomes. This role is accountable for building the operational backbone of Global Support through strong project governance, advanced analytics and continuous improvement initiatives.

This position is ideal for a highly strategic, data‑driven leader who thrives in ambiguity, leads through influence and...