Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Lead and continuously improves the deployment and implementation of the Enterprise Resilience Platform across new groups, geographies, and steady-state programs.
Support the Enterprise Resilience Platform capability development and testing, including configuring Fusion modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS.
Coordinate and manage testing of the Bank’s mass notification tool and Risk Management application, including third-party and supplier testing when required.
Provide onboarding support and training for the Enterprise Resilience Platform users, ensuring smooth implementations and well-documented end-to-end process flows.