Base pay range

CA$100,000.00/yr - CA$110,000.00/yr

Location

Remote, Canada (Ideally Pacific timezone)

Job Description

We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline.

Responsibilities

• Serve as a player-coach to develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies that enable other development teams.
• Lead the design and implementation of software solutions, adhering to best practices and coding standards.
• Collaborate with product managers and other stakeholders to understand requirements and translate them into technical s...