At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

Customer Success is the cornerstone of our long‑term growth and regional sustainability in Latin America. We are seeking a strategic and people‑oriented Manager of Customer Success to lead our LATAM Customer Success team in achieving world‑class outcomes in revenue retention, customer satisfaction, and localized service excellence.

Responsibilities

• Drive the performance of a diverse, multi‑market Customer Success team.
• Ensure high retention rates and identify regional market trends to drive expansion.
• Coach CSMs on delivering an exceptional, culturally‑resonant customer experience.
• Meet renewal targets, sales growt...