🌴 JobsLeisure.com

Where Work Meets Adventure

← Back to Leisure Jobs

Manager Customer Service Quality (Silao, MX plant) (Silao, MX, 36275)

Hospitality Full Benefits Career Growth
Company

ZKW

Location

silao, Mexico

Posted

June 09, 2026

Start Your Adventure

Join our team and work where others vacation

Apply Now

About This Opportunity

Overview

Manager Customer Service Quality (Silao, MX plant)

Responsibilities
  • Ensuring customer support for quality from the beginning of series production up to the end of the spare parts obligation of a product.
  • Customer support and satisfaction, expert on Ford and BMW among others is a plus.
  • Management of customer portals, in the presence of the respective customer.
  • Cost site monitoring and control.
  • Plan and implement defined IMS goals for your own Business Processes.
  • Define the actions for deviations in the plan, while respecting the IMS specifications.
  • Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description.
  • Meeting the targets for costs, deadlines and quality for the customer service group.
  • Transmission of targets to customer service employees.
  • Implementation of personnel, investment and trai...