Manager Customer Service Quality (Silao, MX plant)

• Ensuring customer support for quality from the beginning of series production up to the end of the spare parts obligation of a product.
• Customer support and satisfaction, expert on Ford and BMW among others is a plus.
• Management of customer portals, in the presence of the respective customer.
• Cost site monitoring and control.
• Plan and implement defined IMS goals for your own Business Processes.
• Define the actions for deviations in the plan, while respecting the IMS specifications.
• Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description.
• Meeting the targets for costs, deadlines and quality for the customer service group.
• Transmission of targets to customer service employees.
• Implementation of personnel, investment and trai...