Reporting to the Regional Manager (Manager, Operations & Readiness or Manager, Operations & Risk), this position is responsible for the leadership of two Customer Service Offices (CSOs). As part of the role, this position provides guidance to staff on the administration of SCIC’s business risk management programs, along with the ongoing initiatives and provides excellent customer service.
Provide direction and leadership to staff in two Customer Service Office (CSO), including coordination of work and formal and informal coaching, performance management, mentoring and training.
Ensure effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consistently across offices.
Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence.