Role: Manager- Command Center (Automobile)

Experience: 6-10 years

Qualification: BE

Location: Chennai

The professional will be responsible to lead the Command Center operations, ensuring high vehicle uptime, reducing warranty costs, and delivering proactive customer support.

Job Responsibilities:

• Lead the Command Center operations, ensure 24/7 operational readiness, planning of shifts, staffing, performance monitoring.
• Implement SOP's for L1 issues , ensure accessibility for customers across.
• Build, mentor and lead teams to resolve L1 issuse effectively.
• Work on operational and vehicle data to derive actionable reports.
• Identify trends/ opportunities for service improvement.
• Work with analytics and development team to help create dashboards.
• Drive initaitives across warranty reduction, support customer engagements.