ROLE:

In this role, you’ll manage the Client Support team, including organizing, scheduling, assigning work, providing instructions, advice and directions, as well as, providing performance feedback and skills development opportunities.

Oversee and develop the Client Support function to ensure effective customer focused support. This includes installations, upgrades, maintenance, access provisioning/supporting of software and hardware for user desktops, laptops, printers, copiers, MFPs, and other peripherals including phones (mobile/desk),audio/video equipment.

Oversee the development of Client Support processes and procedures consistent with providing effective request fulfillment and incident resolution support to users. Ensure that these procedures are adequately defined and kept up to date.

In a typical day, you will:

Ensure the needs of the user community and I&TS groups are being met through the CS team. Report on the results of evaluations and as...