Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Responsible for the management and support of Regulatory and Governance Programs including Anti-Money Laundering Program (AML) & Authentication This includes evaluating and adjusting the strategy to support the AML & Authentication operations at the Client Experience Centres while ensuring compliance with the AML and Authentication policies and procedures
Manage and coordinate all Client Experience Centre activities related to the Authentication Program:
Ensure GCEC Authentication Process (end to end) contains the necessary controls to protect clients and the Bank. Support and track Authentication related initiatives and process improvement activities, including resolution of issues from reviews Complete the annual Authentication Process Review for the ...