Be a key player in technology management at BMO as a Managed Technology Services Manager. Ensure system reliability and performance while reinforcing accountability across teams.
This role focuses on incident management, service monitoring, and maintaining robust communication with stakeholders. You will develop operational capabilities and strategically guide business decisions while cultivating team talent. Stay ahead of industry trends to drive enhancements and operational improvements.
Key Responsibilities:
• Manage day-to-day activities for critical technology systems
• Drive incident resolution processes and improvements
• Implement strategic changes based on performance insights
• Develop knowledge assets and promote best practices
• Foster collaboration across functional teams for optimal outcomes
Requirements:
• 7-10 years IT experience or similar educational background
• In-depth understanding of support processes and technologies
• Expert com...