Job Description

The Maintenance Technician is a professional with a practical mind and attention to detail. The Maintenance Technician is responsible for ensuring maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety in alignment with procedures and service level agreements.

The Ivy community is located in downtown Toronto, at Yonge & Bloor.

Essential Duties And Responsibilities

Customer Service

• Act with integrity and demonstrate support for our core values.
• Maintain an overall focus on enhancing the resident experience.
• Provide timely written and verbal communication to residents on work order status.
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors.
• Provide exceptional customer service when interacting with residents and vendors.
• Courteous and prompt communication wit...