Mainframe Application Production Support Engineer Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions
Application CustodianshipACA / ERIC / PARA (creation| review and closing)Closing Problem recordsProviding updates to the Risk teamRisk assessment and managementDR exercise| planning| approval| management| coordination| and participation
Production mailbox and Incident Tickets Review| Triage| Analysis and Closing
Production PIV e.g.| CIS/ALP| API via Postman| PMA Tool
Production support & investigation (e.g.| updating missing client name in SRF| client card/VVD status| replying to production inquiries)
Work closely with a developer to address production issues
Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
NPID Password Renewal e.g.| CR creation & test coordination with NPID app users