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Mainframe Application Production Support Engineer

Hospitality Full Benefits Career Growth
Company

Astra North Infoteck Inc.

Location

toronto, Canada

Posted

June 04, 2026

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About This Opportunity

Job Description

Mainframe Application Production Support Engineer

Toronto, ON - Hybrid (4 Days WFO)

Role Descriptions

  • Application Custodianship ACA / ERIC / PARA (creation | review and closing)
  • Closing Problem records, Providing updates to the Risk team, Risk assessment and management
  • DR exercise | planning | approval | management | coordination | and participation
  • Production mailbox and Incident Tickets Review | Triage | Analysis and Closing
  • Production PIV e.g. | CIS/ALP | API via Postman | PMA Tool
  • Production support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)
  • Work closely with a developer to address production issues
  • Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
  • NPID Password Renewal e.g. | CR creation & test coo...