Amazon Customer Service is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Machine Learning Engineer to help build the next generation of intelligent solutions. You'll build Generative AI solutions to fulfill Amazon's mission to be Earth's most customer-centric company. Your work will empower leaders to take data-driven actions and give associates clear visibility into their personal impact on customer experience. You'll design, implement and scale production systems that empower associates and team managers to deliver their best work every day.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll build components that balance sophisticated analytics with intuitive user experiences, ensuring that insights are accessible and actio...