Job Title:- Mac OS and Hardware Support Specialist

Location:- Brampton, ON

Position Overview

We’re seeking an experienced and customer-focused Mac OS and Hardware Support Specialist to join our dynamic IT support team. You will provide advanced troubleshooting and hardware support for Mac OS environments, ensuring that end users have reliable, secure, and high-performing systems. Your role will be essential in bridging technical expertise and exceptional service, helping to maintain a seamless user experience across the organization.

Key Responsibilities

Advanced Mac OS Support

• Provide Tier 2/3 technical support for Mac OS environments, addressing issues with operating systems, hardware, software, and configurations.
• Perform Mac OS installations, upgrades, and patching, ensuring that endpoints meet corporate security and compliance standards.
• Configure and manage Mac-specific settings, preferences...