Become a pivotal part of Fairmont Palliser's luxury team as a Royal Service Agent. Engage guests and create memorable experiences while delivering impeccable service.
As a Royal Service Agent at Fairmont Palliser, you will embody exceptional hospitality and contribute to our guests' unforgettable stays. This role demands a strong commitment to guest service, organization, and the ability to engage across multiple communication channels. You will play an integral role in welcoming guests, providing personalized information, and ensuring that every request is met with excellence.
Key Responsibilities:
• Offer professional and friendly luxury service
• Provide personalized information about amenities and local events
• Handle all incoming telephone communications
• Manage guest requests and ensure follow-up
• Update guest profiles and preferences accurately
Requirements:
• Background in hospitality with guest service focus
• Strong organizational and communic...