Become the face of luxury hospitality at The Glenhill Hotel in Toronto. As a Senior Guest Experience Ambassador, you will craft personalized guest interactions that enhance every stay.
Reporting to the Hotel Assistant General Manager, this senior role focuses on delivering an exceptional guest experience in a boutique luxury setting. With responsibilities like managing guest communications and anticipating individual needs, your refined hospitality skills will shine. You'll oversee operations, from welcoming guests to ensuring suites are ready, making your presence essential for smooth functioning.
Key Responsibilities:
• Deliver personalized guest experiences aligned with luxury standards
• Coordinate guest communication via digital platforms
• Lead daily pre-arrival suite inspections and quality control
• Handle guest inquiries and oversee service recovery
• Anticipate and resolve operational challenges proactively
Requirements:
• 3–5 years of hospitality o...