Become an integral part of client retention efforts as a Loyalty Specialist with ADP. Leverage your relationship-building skills to enhance client experiences and retention rates.
As a Loyalty Retention Specialist, you'll engage directly with clients and ADP teams to optimize service delivery and address concerns. Your role will involve not only managing retention issues but also following up to ensure lasting client satisfaction. Continuous learning will be a key aspect of your development, as you stay updated on products and market dynamics while applying your strong influencing and organizational abilities.
Key Responsibilities:
• Address retention issues for at-risk clients
• Engage with necessary resources across ADP
• Monitor and report on issue resolution
• Liaise with clients to achieve their goals
• Maintain current knowledge of payroll and tax regulations
Requirements:
• 5 years of experience in client services
• Proficiency in MS Office and Inte...