We are looking for a highly adaptable
Universal Customer Service Representative
to serve as the backbone of our support ecosystem.
You will act as a holistic problem solver, managing interactions across all channels (
Phone, Live Chat, and Web/Email
) and supporting our entire community, including both
Consumers (Cx)
and
Dashers (Dx)
.
You are the all-terrain teammate capable of shifting from a complex delivery logistics issue to a promotional billing inquiry without missing a beat.
Key Responsibilities
Customer Service Mastery:
Deliver high-quality resolution across Phone, Chat, and Web platforms, maintaining the unique tone and speed required for each medium.
Holistic Advocacy:
Support both Dashers and Consumers, ensuring a balanced 360-degree view of the delivery lifecycle to resolve friction points at the source.
Real-Time Problem Solving:
Navigate complex issues involving order status, promotional disputes, acc...