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Logistics Operations Specialist (BPO)

Hospitality Full Benefits Career Growth
Company

Teleperformance

Location

Madrid, Spain

Posted

June 05, 2026

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About This Opportunity

We are seeking an analytical and detail-oriented specialist to manage seller logistics operations. You will ensure high efficiency in order fulfillment (DBM/DBS/FBM), handle exceptions, analyze performance data, and support seller onboarding to drive service quality and retention. Opportunity to work in a fast-paced, global e-commerce environment.


Key Responsibilities

  • Daily Operations: Execute order status updates, resolve exceptions, and clear backlogs within strict SLAs (<30 mins/day).

  • Data & Reporting: Perform weekly seller reviews and monthly deep-dive analysis on fulfillment metrics to identify optimization opportunities.

  • Project Support: Assist in seller onboarding, create/update SOPs and tutorials, and collaborate with Tech teams on system UAT and bug fixes.

  • Campaign Management: Monitor top-seller performance and manage backlog reminders during peak sales campaigns.

    • Requirements

  • Experience: Pr...