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Logistics Customer Support Executive

Hospitality Full Benefits Career Growth
Company

Crowley

Location

San José, Costa Rica

Posted

June 06, 2026

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About This Opportunity

Logistics Customer Support Executive-(CRI000031)

Description

Key Responsibilities

  • Manage National Accounts, handling complex customer inquiries and building long‑term relationships.
  • Identify and assess customer needs to ensure high satisfaction and retention.
  • Answer questions, correct errors, generate leads, assist with pricing, and recommend process improvements.
  • Promote and sell Crowley’s service offerings as part of customer interaction.
  • Prepare and analyze reports to better support customer requirements.
  • Handle complaints and provide appropriate solutions within established guidelines.
  • Support onboarding of customers into Crowley Online Services.
  • Prepare KPIs and coordinate corrective actions when needed.
  • Meet deadlines in a fast‑paced environment.

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