Centro, Monterrey, N.L., Mexico
Job Description
PURPOSE
The Logistics Tracking Coordinator will work in direct partnership with the Operations and Booking teams to maintain open lines of communication with our customers and carriers ensuring the timely completion of first-class service for all shipments.
ESSENTIAL DUTIES & RESPONSIBILITIES
Proactively contact carriers and customers to ensure pickup and delivery appointments are set and trucks are in route when expected
Complete data entry after obtaining track and trace updates on shipments
Coordinate and assist with the collection of appropriate documents from carriers
Maintain constant and clear communicate with carriers to ensure timely pick-up and delivery of all shipments
Handle a high volume of calls and emails daily
Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage
Provide support and resolution to custome...