Responsibilities
Bookings
Customer Support
Dedicated Account Desk Enquiries (Ad Hoc)
Relationship Management
Tracking & Monitoring Solutions (Including Prevention)
Dedicated Customer Support
Account Creation
Process Onboarding
Customer Inquiry
Providing Quotes
Complaint Handling
Issue Resolution
Case Management
Service Recovery Pro‐active Prevention
Claims Handling
Escalated Issue Resolution
Tracking Customer Relationship Management
The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.
Qualifications
Interpersonal skills
Written & verbal communication skills
Team working skills
Microsoft Office & PC skills
Problem solving skills – High School diploma
Some college preferred
Spoken and written fluency in local language and English (TOEIC 600)
Three (3) years of related experience
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