Lead or senior levels of these positions may:
- Handle escalated or more complex issues,
- Coordinate team activities or those of agency contract staff,
- Support supervisor or manager activities,
- Support the design, review and implementation of processes and procedures.
**General Job Description**
Under limited guidance completes the following tasks:
- Provide forward thinking solutions for shipment issues leading to positive customer interactions.
- Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
- Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
- Interact with other functional areas to identify needs of top accounts.
- Within establi...