Join LifeLabs as a Patient Service Centre Assistant, providing an exceptional experience for patients in a full-time capacity. This role focuses on customer service and effective communication.
In this position, you'll represent LifeLabs professionally while managing the patient queue and addressing inquiries. You should have 1-3 years of customer service experience and a high school diploma. You'll be responsible for ensuring smooth operations through accurate data entry and assisting customers with their specimen needs.
Key Responsibilities:
• Greet customers and ensure a safe visit
• Find resolutions to any customer issues effectively
• Enter patient and requisition data into the system
• Explain test preparation steps to patients clearly
• Sort and prepare specimens for courier service
Requirements:
• 1-3 years in a customer service role
• High School diploma or equivalent required
• Proficiency in Word and Outlook; 60 wpm typing speed
• Strong i...