Life Sciences CRM Business Analyst
Industry: Pharma / Biotech / Med Tech
Location: Mexico, Brazil or Argentina or Colombia
Role Overview
We are seeking a Life Sciences CRM Business Analyst to bridge commercial business needs and technology solutions. The ideal candidate will support the implementation, optimization, and ongoing management of CRM platforms such as Salesforce Health Cloud and Veeva CRM. This role partners with Sales, Marketing, Medical Affairs, and IT teams to improve customer engagement, process efficiency, and data quality.
Key Responsibilities
• Gather, analyze, and document business requirements for CRM initiatives and enhancements
• Translate business needs into functional specifications, user stories, and process workflows
• Configure and support Salesforce and/or Veeva CRM solutions
• Collaborate with Sales Operations, Marketing, MLR, and IT stakeholders
• Support field sales representatives and MSLs with CRM tools, reporting, and usa...