The Level 2 Service Desk Technician supports digital workforce by delivering advanced technical support across our North American operations. This role is responsible for resolving complex incidents and service requests, supporting critical business applications, and ensuring a high-quality IT experience for employees in offices, plants, terminals, and field environments. The technician works within our general IT framework to help enable operational excellence, safety, and business continuity.

Key Responsibilities

• Technical Support & Troubleshooting
  • Diagnose and resolve advanced technical issues involving:
    • Windows 11 and enterprise software
    • Network connectivity (LAN/WAN/VPN/Wi‑Fi)
    • Active Directory, Azure AD, MFA, identity and access management
    • Support Heidelberg Materials’ line‑of‑business applications used across cement, aggregates, ready‑mix, and logistics operations.
  • Provide remote and on-site ...