Job Description

Our client is established Managed Service Provider supporting SMB clients in Melbourne. The company provides IT support to all sectors but specially to construction industry.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be working on a centralized helpdesk across L1, L2 and L3 tickets. The expectation from this role is someone who understands technologies well and has supported multiple clients in Level 2 capacity for a couple of years.

Role and Responsibilities:

As a key member of the Service Desk team, you will provide first-line technical support to the clients, troubleshoot and resolve a wi...