Kaseya Careers is seeking a Help Desk Analyst - Level 2 to provide technical assistance for various software and hardware issues. Located in Medellín, Colombia, the ideal candidate will have a Bachelor's degree in Information Technology and several years of help desk experience across Windows and MacOS environments.

Responsibilities include troubleshooting support requests, managing ticketing systems, and contributing to customer service initiatives. Kaseya offers competitive salaries and private medical insurance. Join our international team!