Enhance your telecom skills with a Level 1 NOC Specialist role in Montreal. Support customers through field maintenance and NOC operations in a bilingual environment.
This position at our telecom company requires a Level 1 NOC Specialist with a technology diploma and 2-3 years of relevant experience. The role demands a high level of customer service, proficiency in both French and English, and expertise in Ethernet, TDM, and DWDM networks. You'll provide direct customer support while ensuring operations run smoothly.
Key Responsibilities:
• Maintain and administer telecom networks and services
• Provide front-line customer support via telephone
• Coordinate field service teams for service provisioning
• Update databases and programs related to job functions
• Compile statistical reports related to network functions
Requirements:
• 2 years technology diploma in telecommunications
• 2-3 years technical work experience
• High level of customer service skil...