Become a Level 1 Desktop Engineer specializing in IT solutions for VIP clients. Your role encompasses technical support that enhances user experience and meets compliance regulations.
The position demands 4-6 years of experience in technical assistance, focusing on the setup and troubleshooting of desktops and peripherals. Maintain high levels of service delivery by ensuring all incidents and requests are handled effectively and swiftly. Engage in weekly meetings to report activities and participate actively in problem-solving.
Key Responsibilities:
• Troubleshoot desktop and laptop hardware issues
• Conduct onsite installations and updates as needed
• Meet 100% SLA for incidents and requests
• Support customers during special events and meetings
• Coordinate with vendors for technical resolutions
Requirements:
• 4-6 years of relevant IT support experience
• Strong problem-solving skills on Windows systems
• Effective English communication abilities
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