Description We are seeking a detail-oriented and client-focused Legal Customer Service Representative to support clients, attorneys, and internal teams by providing exceptional service and administrative support. In this role, you will serve as a key point of contact for client inquiries, case updates, appointment scheduling, and general legal support functions. The ideal candidate is professional, organized, and comfortable handling sensitive information in a fast-paced legal environment. The Legal Customer Service Representative position is onsite, Monday - Friday: 8AM-5PM.
Key Responsibilities
+ Respond to inbound calls, emails, and client inquiries in a timely and professional manner
+ Provide excellent customer service to clients seeking information related to legal matters, case status, documentation, and next steps
+ Schedule consultations, meetings, and follow-up appointments for attorneys and legal staff